CERTIFIED ARBORISTS FOR ANY TREE PROJECT

SMS Privacy Policy

Effective Date: August 3, 2026

Arbor Care (“Arbor Care,” “we,” “us,” or “our”) respects your privacy. This SMS Privacy Policy explains how we collect, use, protect, and disclose information associated with our text-messaging program.

Information We Collect

When you provide your mobile telephone number and opt in to receive text messages from Arbor Care, we may collect:

  • Your name;
  • Your mobile telephone number;
  • Your address or service location;
  • Information related to your request for an estimate or tree-care services;
  • Your communication preferences;
  • The content and history of messages exchanged with Arbor Care; and
  • Information necessary to schedule, perform, and follow up on requested services.

How We Use Your Information

We may use your mobile information to:

  • Respond to your inquiries;
  • Provide requested estimates or service information;
  • Schedule and confirm appointments;
  • Provide arrival, scheduling, and project updates;
  • Communicate about active or completed tree-care services;
  • Send invoices, payment reminders, or other account-related information;
  • Provide customer support; and
  • Send other messages you have expressly agreed to receive.

Message frequency varies depending on your interactions with Arbor Care and the services you request. Message and data rates may apply.

SMS Consent and Data Sharing

Arbor Care does not sell, rent, share, or otherwise disclose your mobile telephone number, SMS opt-in information, or text-messaging consent to third parties or affiliates for marketing or promotional purposes.

Information may be provided to vendors that help us operate our text-messaging service, such as telecommunications and technology providers. These vendors may use the information only to provide services to Arbor Care and may not use it for their own marketing or promotional purposes.

SMS opt-in data and consent are not transferred to any third party for purposes unrelated to providing Arbor Care’s messaging services. Your consent applies only to communications from Arbor Care and is not transferable to another business.

Voluntary Consent

Your consent to receive text messages is voluntary. Agreeing to receive text messages is not a condition of purchasing goods or services from Arbor Care.

If a website form includes an SMS consent checkbox, the checkbox will be optional and will not be selected automatically. You may submit an inquiry or request services without agreeing to receive text messages.

Opting Out

You may opt out of text messages at any time by replying STOP to any message from Arbor Care. After submitting an opt-out request, you may receive one final message confirming that you have been unsubscribed.

You may also request removal from our text-messaging program by contacting us at 480-797-5566 or info@arborcareaz.com.

Opting out of text messages does not prevent you from communicating with Arbor Care by telephone or email.

Getting Help

For assistance with our text-messaging program, reply HELP to any message or contact us at:

Arbor Care
3722 E. Superior Ave.
Phoenix, AZ 85040
Phone: 480-797-5566
Email: info@arborcareaz.com
Website: https://www.arborcareaz.com/

Data Retention

We retain mobile information and messaging records only for as long as reasonably necessary to provide requested services, maintain business records, satisfy legal or regulatory requirements, resolve disputes, and enforce our agreements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic communication or storage system can be guaranteed to be completely secure.

Children’s Privacy

Arbor Care’s text-messaging program is not directed to children under 13, and we do not knowingly collect mobile opt-in information from children under 13.

Changes to This Policy

We may revise this SMS Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued participation in the text-messaging program after a policy update constitutes acknowledgment of the revised policy, to the extent permitted by law.

Contact Us

If you have questions about this SMS Privacy Policy or how Arbor Care handles your information, please contact us:

Arbor Care
3722 E. Superior Ave.
Phoenix, AZ 85040
Phone: 480-797-5566
Email: info@arborcareaz.com
Website: https://www.arborcareaz.com/